SINGAPORE, 12 April 2018
Known for challenging norms and pushing innovation in the property industry, Ohmyhome has successfully managed to offer customers a completely different agent-service experience. Starting from a fixed-fee of $588, Ohmyhome offers customers customised and comprehensive agent services which not only revolutionises how normal agents work but has proven its efficacy. An Ohmyhome agent closes up to ten property transactions per month, with some closed in a record-breaking period, one day.
Typically, an Ohmyhome agent takes 57 days to close a transaction, which is twice as fast as the market average. In addition, with overwhelming demand for their agent services, they receive more than 300 enquiries every month, a testament to the quality service provided.
Ms Rhonda Wong, CEO and co-founder of Ohmyhome shared: “We want to ensure that when customers take up our agent services, they are served by agents equipped with the expertise, passion and technological facilities to make things simpler and more efficient. By doing so, we don’t just take care of our customers, but our agents too, by radically improving their work processes. We’re extremely happy that the curated service that we provide has resulted in extremely high closing rates.”
How Ohmyhome’s curated agent services work:
1. 360¬∞ Support
With Ohmyhome, customers do not just rely on one agent for their housing transactions, they have the support of the entire company. In case of any issues, customers have the option to reach out to Ohmyhome’s customer service team for assistance – a direct feedback channel separate from the agent service team, which provides immediate assistance.
2. Fixed-Fee Payment
Ohmyhome is the first property platform in Singapore to introduce fixed-fee agent services. In addition, customers will only need to make their payment after the transaction has been successfully completed.
3. Guaranteed Advertising Exposure
Ohmyhome’s customers receive guaranteed advertising exposure for their properties as the company sets aside an unlimited marketing budget for every home. This also means that customers do not have to worry about marketing their property on their own, or with more than one agent or company.
4. Unique Hybrid Model
In addition to providing comprehensive agent services at a fixed-fee, Ohmyhome is the only hybrid property platform which hosts its own listing portal, where customers can post their own listings or browse through other listings. The in-house property listing feature with genuine, non-duplicate and up-to-date listings is not only a handy feature for DIY customers, but also one for agents to assist in finding the best homes for their clients.
5. Consumer Journey Index
Ohmyhome’s smart algorithm feature allows the team to track a user’s journey and keeps up-to-date records of the user’s transactions. This allows Ohmyhome to assign alternative agents to step in and complete the user’s journey whenever necessary – for example, when an agent is away, or when a user chooses to make multiple transactions for a particular property.
6. Agent-Service Agendum
While agents take the time to understand consumers’ needs and provide a personalised experience, Ohmyhome’s Agent-Service Agendum lists all the items agents are required to assist with, from preparing a customised property report to assisting in viewings and price negotiations. This ensures an optimum standard of service is met, allowing for a holistic agent experience.