Job Description:

People

• Direct accountability of a team of Relationship Managers (RMs) to ensure their work is of high quality and productivity, with an aim to exceed performance targets and provide excellent customer service.
• Takes good care of the team’s morale and happiness.
• Responsible for driving cross-group collaboration between RMs and sales.

Process

• Oversee crisp and prompt responses to customers, increase in customer lifetime value, and satisfaction with the company’s services.
• Continuous review, development, and implementation of operational policies and procedures to drive efficiency and ensure relevance.
• Responsible for budgeting, reporting, planning, and auditing.
• Work with senior stakeholders to determine values and mission, and plan for short and long-term goals. Ensures values and goals are cascaded accordingly in a timely manner.
• Help promote a company culture that fosters top performance and high morale through cross-group collaboration.
• Manages all service providers effectively and efficiently

Tools

• Be a super-user of the tools used by the team.

Requirements:

• At least 5 Year(s) of working experience in the related field is required for this position.
• Candidate must possess at least a Bachelor’s Degree in any field.
• Experience in real estate/mortgage/legal/renovation knowledge preferred but not required
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills.