Due to expansion in our business, we are hiring an Operations Manager for our CS & Ops team. To excel in this role, you should be an active listener, have relevant operations experience and manage a team.
Responsibilities:
- Supervising a team of Relationship Manager (RM) and Sales team and providing them with on-the-job training for effective operations
- Develop, implement and review operational policies and procedures.
- Oversee budgeting, reporting, planning, and auditing.
- Work with senior stakeholders to determine values and mission, and plan for short and long-term goals.
- Help promote a company culture that encourages top performance and high morale.
- Manage all service providers effectively and efficientlyKey stakeholder as part of the lead generation process to create sales opportunities for Ohmyhome. Actively drive engagement with customers to secure a sales appointment for our sales agent.
- Share with home buyers/sellers the value proposition of our products and services. Proactively drive cross selling and upselling of these products/services.
- Promptly attends to customer enquiries from multiple channels such as hotline, emails and chats. Follow up in a friendly and professional manner to address customer service issues expeditiously.
- Be the voice of the customer to channel feedback to respective internal stakeholders.
- Fully responsible for administrative tasks such as:Setting appointments for the agent sales team
- Customer communication via crisp, concise and accurate emails
- Setting up and managing multiple threads of Whatsapp communication
- Data entry into CRM system
- Be an active team member to drive process improvements across the organization.
- Provide support to the Manager on the day to day operations
Requirements:
- At least 5 years of experience in the relevant job function
- Bachelor’s degree/diploma in operations management or related field.
- Experience in real estate/mortgage/legal/renovation knowledge preferred but not required
- Ability to build consensus and relationships among managers, partners, and employees.
- Excellent communication skills
- Positive work ethics:Works with minimal supervision and manages own time effectively
- Takes ownership of work assignments and is committed to accomplish tasks on time and with quality.
- Honesty and integrity
- Comfortable working with technology and numerically inclined
- Well organized and maintains good control over assignments in regards to deadlines and quality
- Detailed oriented yet able to see the big picture
- Team player with a strong interest in working with internal stakeholders and customers. Be the voice of the customer within the organization.
- Customer service, pre-sales or tele-sales experience is preferred but not required