Due to expansion in our business, we are hiring an Operations Manager for our CS & Ops team. To excel in this role, you should be an active listener, have relevant operations experience and manage a team.

Responsibilities:

• Supervising a team of Relationship Manager (RM) and Sales team and providing them with on-the-job training for effective operations
• Develop, implement and review operational policies and procedures.
• Oversee budgeting, reporting, planning, and auditing.
• Work with senior stakeholders to determine values and mission, and plan for short and long-term goals.
• Help promote a company culture that encourages top performance and high morale.
• Manage all service providers effectively and efficientlyKey stakeholder as part of the lead generation process to create sales opportunities for Ohmyhome. Actively drive engagement with customers to secure a sales appointment for our sales agent.
• Share with home buyers/sellers the value proposition of our products and services. Proactively drive cross selling and upselling of these products/services.
• Promptly attends to customer enquiries from multiple channels such as hotline, emails and chats. Follow up in a friendly and professional manner to address customer service issues expeditiously.
• Be the voice of the customer to channel feedback to respective internal stakeholders.
• Fully responsible for administrative tasks such as:Setting appointments for the agent sales team
• Customer communication via crisp, concise and accurate emails
• Setting up and managing multiple threads of Whatsapp communication
• Data entry into CRM system
• Be an active team member to drive process improvements across the organization.
• Provide support to the Manager on the day to day operations

Requirements:

• At least 5 years of experience in the relevant job function
• Bachelor’s degree/diploma in operations management or related field.
• Experience in real estate/mortgage/legal/renovation knowledge preferred but not required
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills
• Positive work ethics:Works with minimal supervision and manages own time effectively
• Takes ownership of work assignments and is committed to accomplish tasks on time and with quality.
• Honesty and integrity
• Comfortable working with technology and numerically inclined
• Well organized and maintains good control over assignments in regards to deadlines and quality
• Detailed oriented yet able to see the big picture
• Team player with a strong interest in working with internal stakeholders and customers. Be the voice of the customer within the organization.
• Customer service, pre-sales or tele-sales experience is preferred but not required