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Customer Service Operations Manager

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Due to expansion in our business, we are hiring an Operations Manager for our CS & Ops team. To excel in this role, you should be an active listener, have relevant operations experience and manage a team.


  • Supervising a team of Relationship Manager (RM) and Sales team and providing them with on-the-job training for effective operations
  • Develop, implement and review operational policies and procedures.
  • Oversee budgeting, reporting, planning, and auditing.
  • Work with senior stakeholders to determine values and mission, and plan for short and long-term goals.
  • Help promote a company culture that encourages top performance and high morale.
  • Manage all service providers effectively and efficientlyKey stakeholder as part of the lead generation process to create sales opportunities for Ohmyhome. Actively drive engagement with customers to secure a sales appointment for our sales agent.
  • Share with home buyers/sellers the value proposition of our products and services. Proactively drive cross selling and upselling of these products/services.
  • Promptly attends to customer enquiries from multiple channels such as hotline, emails and chats. Follow up in a friendly and professional manner to address customer service issues expeditiously.
  • Be the voice of the customer to channel feedback to respective internal stakeholders.
  • Fully responsible for administrative tasks such as:Setting appointments for the agent sales team
  • Customer communication via crisp, concise and accurate emails
  • Setting up and managing multiple threads of Whatsapp communication
  • Data entry into CRM system
  • Be an active team member to drive process improvements across the organization.
  • Provide support to the Manager on the day to day operations


  • At least 5 years of experience in the relevant job function
  • Bachelor’s degree/diploma in operations management or related field.
  • Experience in real estate/mortgage/legal/renovation knowledge preferred but not required
  • Ability to build consensus and relationships among managers, partners, and employees.
  • Excellent communication skills
  • Positive work ethics:Works with minimal supervision and manages own time effectively
  • Takes ownership of work assignments and is committed to accomplish tasks on time and with quality.
  • Honesty and integrity
  • Comfortable working with technology and numerically inclined
  • Well organized and maintains good control over assignments in regards to deadlines and quality
  • Detailed oriented yet able to see the big picture
  • Team player with a strong interest in working with internal stakeholders and customers. Be the voice of the customer within the organization.
  • Customer service, pre-sales or tele-sales experience is preferred but not required
Job Category: Operations
Job Type: Full Time
Job Location: Philippines
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About The Team

Customer Service Operations Manager

Our operations team ensures different groups of the family are on the same page, driving towards efficiency and optimised results.