Job Description:
People
- Direct accountability of a team of Relationship Managers (RMs) to ensure their work is of high quality and productivity, with an aim to exceed performance targets and provide excellent customer service.
- Takes good care of the team’s morale and happiness.
- Responsible for driving cross-group collaboration between RMs and sales.
Process
- Oversee crisp and prompt responses to customers, increase in customer lifetime value, and satisfaction with the company’s services.
- Continuous review, development, and implementation of operational policies and procedures to drive efficiency and ensure relevance.
- Responsible for budgeting, reporting, planning, and auditing.
- Work with senior stakeholders to determine values and mission, and plan for short and long-term goals. Ensures values and goals are cascaded accordingly in a timely manner.
- Help promote a company culture that fosters top performance and high morale through cross-group collaboration.
- Manages all service providers effectively and efficiently
Tools
- Be a super-user of the tools used by the team.
Requirements:
- At least 5 Year(s) of working experience in the related field is required for this position.
- Candidate must possess at least a Bachelor’s Degree in any field.
- Experience in real estate/mortgage/legal/renovation knowledge preferred but not required
- Ability to build consensus and relationships among managers, partners, and employees.
- Excellent communication skills.