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Operations

Senior Customer Service Staff

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Job Description

  • Promptly respond to incoming calls, emails and other messages from customers of Ohmyhome Singapore, Philippines, and Malaysia and give them the right answers and directions
  • Give accurate direction and support to team leaders to facilitate the successful completion of the organization’s targets and performance goals
  • Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
  • Make use of proven business techniques in the identification of lapses and loopholes in the organization’s customer service department and recommend better strategies that will yield better results
  • Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication route for free flow of information
  • An advocate of rules and regulations of the organization in order to encourage team members to work in accordance with acceptable standards to have an effect in their level of productivity and performance
  • Collaborate with other trainers/training departments to ensure that employees are very knowledgeable about work ethics and latest trends obtainable in the business market to obtain better results.
  • Addresses customer service issues expeditiously.
  • Management of staffs’ schedule and appointments and provide support to the Customer Service Manager on the day to day operations.
  • Share with customers the unique selling points of our services, product features, benefits, and competitive advantages in a customer-focused approach.
  • Identifies and escalates through appropriate channels all tech issues and community feedback.
  • Sending emails with accuracy in its details.

Requirements:

  • 3 – 5 years related experience in customer service and/or call center
  • Candidate must possess at least a Bachelor’s Degree in any field.
  • Experience in real estate/mortgage/legal/renovation knowledge preferred but not required
  • Ability to analyze and resolve routine complex problems and exceptions in order to complete final resolution processes
  • Demonstrates solid knowledge of CRM
  • Tech-savvy
  • Able to communicate  effectively and coordinates well with other team members in other countries (SG/MY)
  • Fluency in the English language is required for this role. Mandarin knowledge is a plus.
  • Strong interpersonal skills and excellent writing skills for correspondence and communications
  • Able to work comfortably with figures and computer-related work.
  • Organized and works well with a team
  • Works with minimal supervision and manages own time effectively
  • An interest in working with people and the ability to cheerfully provide great service with a smile.
Job Category: Operations
Job Type: Full Time
Job Location: Philippines

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About The Team

Senior Customer Service Staff

Our operations team ensures different groups of the family are on the same page, driving towards efficiency and optimised results.